Help Center

Find answers to common questions and get support

Orders

How do I track my order?

You can track your order by logging into your account and visiting the order history section.

Can I modify my order?

Orders can be modified within 1 hour of placing them. Contact customer support for assistance.

Shipping

What are the shipping costs?

Shipping costs vary based on your location and the size of your order. Free shipping is available for orders over a certain amount.

How long does delivery take?

Standard delivery typically takes 3-5 business days within Cairo, and 5-7 business days for other governorates.

Returns

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused and in their original packaging.

How do I initiate a return?

Log into your account, go to your orders, select the item you want to return, and follow the return instructions.

Still need help?

Our support team is available to assist you

Contact Support